Privacy Policy

1. Introduction

Lilia A. Marquez, Broker, Inc. ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit liliaamarquez.com, contact us, or engage our real estate services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of information:

Personal identifiers: Name, email address, phone number, mailing address
Transaction data: Property details, purchase/sale history, and financial information related to real estate transactions
Communications: Messages, inquiries, and correspondence you send us
Device and usage data: IP address, browser type, pages visited, and time spent on site
Location data: General geographic area based on IP or information you provide

3. How We Collect Information

Directly from you via contact forms, phone calls, in-person meetings, or email
Automatically through website cookies and analytics tools
From third parties such as MLS databases, title companies, or referral partners

4. SMS / Text Message Communications

If you provide your mobile phone number and consent to receive SMS messages from us, the following terms apply:

We may send you text messages related to real estate services, property updates, appointment reminders, and promotional offers.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message. After opting out, you will receive a single confirmation and no further messages.
To request assistance, reply HELP or contact us at [email protected].
We do not share your mobile phone number or SMS consent information with third parties for their marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Use Your Information

We use the information we collect to:

Provide real estate brokerage and advisory services
Respond to your inquiries and communicate with you
Send property listings, market updates, and service information
Process and coordinate real estate transactions
Comply with legal and regulatory obligations
Improve our website and service offerings
Send marketing communications (only with your prior consent)

6. How We Share Your Information

We do not sell your personal information. We may share your information only with:

Transaction parties (buyers, sellers, escrow officers, title companies, lenders) as necessary to complete a transaction
Service providers who assist us in operating our business, subject to confidentiality obligations
Law enforcement or government agencies when required by applicable law
Professional advisors (attorneys, accountants) bound by duties of confidentiality
We will never share your information with third parties for their own marketing or promotional purposes.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used and shared
Request deletion of your personal information (subject to certain exceptions)
Opt out of the sale of personal information - we do not sell personal information
Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at [email protected] or call (925) 722-6624.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control or disable cookie settings through your browser preferences.

9. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.